FAQ

What is Hey! Food is Ready?

Hey! Food is Ready is a new exciting online platform that allows you to buy delicious and authentic home-cooked meals from our talented HomeCooks of different cultural backgrounds, with the convenience of Delivery or Collection.

How does Hey! Food is Ready work?

Use our website to filter by location and the types of food you fancy. Your filters will bring up a list of HomeCooks that meet your criteria, each with their own profile page indicating a bit about them, their menu, and delivery/collection arrangements. Once you’ve chosen, you simply place your order and pay through the site.

What areas do you currently serve?

We are currently only available in Newcastle as all of our home-cooks are based in Newcastle. We will be expanding into different neighbourhoods across the country very soon. So if Hey! Food is Ready is not currently available in your area, keep an eye out for us! We could be in your area very soon

What about food safety?

All our HomeCooks are carefully chosen for our platform and undergo a thorough multi-step onboarding process. The onboarding process involves successfully undertaking a level 2 Certificate in Food Safety and Hygiene and a kitchen hygiene inspection by the local government. This ensures that you receive only high quality, freshly made and delicious food!

How do you manage allergens?

Every home-cook profile page will have a list of key allergens present in the food. Every meal will also be posted with a Food Allergen card to keep you safe throughout.

Will my food be fresh?

Absolutely! All of the meals you order are made fresh by our home cooks. Hot dishes are prepared fresh and then cooled in time for delivery.

Does Hey! Food is Ready have a mobile app?

We only have the website now, but you could simply visit our site by using any web browser on your phone. Please let us know if you have any questions or issues navigating our site, and we would be happy to assist you. Our team is committed to ensuring that your experience on our desktop and mobile site is as seamless as possible.

What type of payment do you accept?

You can use most of your bank cards to pay for your order. All transactions are processed securely through our online payment processing merchant, Stripe. Stripe is one of the largest online payment processing merchants in the world and utlises the best safety protocols for handling sensitive information. Hey! Food is Ready does not store your credit card data on its servers. Everything is handled through Stripe’s platform.

How do I contact Hey! Food is Ready team?/What if I have a question that’s not listed here?

You can always feel free to get in touch with us at any time! You can contact us at hey@heyfoodisready.co.uk. We will get back to you as swiftly as possible! We look forward to hearing from you!